How do I place a return or exchange?

Buzios Skin Co. will gladly accept returns on unopened / unused orders placed within 30 days. Please see our "Returns & Exchanges" page for complete information. We only accept returns for items purchased through www.buziosskinco.com. We also offer 30 days money back guarantee in case you don't like our product, because we are confident you will love it. For money back Guarantee emails us at hello@buziosskinco.com

How much does shipping cost?

Standard Shipping on orders is $3.94.

Standard Shipping on all orders over $15 are FREE in U.S.

Standard Shipping on orders $60 or more are FREE worldwide.

Expedited shipping options are available for an additional fee and will be listed at checkout.

Can you tell me everything about shipping times?

We offer free and fast tracked (3-7 business day) shipping in U.S. (Hawaii, Alaska & Puerto Rico may experience longer transit times) and (5-15 business days) worldwide! 

We aim to dispatch all orders on the next business day.

We also offer Expedite shipping, prices for this can be found at the checkout. 

How much is the sales tax? (USA orders)

We are required by law to collect state sales tax on orders being shipped to California and Utah. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.

 

Does Buzios Skin Co. Ships Internationally?

Yes. Orders are typically processed in 1-2 business days and should arrive within 15 business days.

Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. You pay guaranteed landed costs at checkout; no additional fees are due upon delivery. Subject to local clearance procedures. Package is traceable and your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number. Local carriers will do the final delivery. If you have additional questions, please contact customer service at hello@buziosskinco.com. Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:

  • The merchandise's country of origin or manufacture
  • The merchandise classification, using a system adopted by the countries that we ship to
  • VAT rates are set by the country to which the order is shipping
  • Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

Is shopping on Buziosskinco.com secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us at hello@buziosskinco.com with any questions.

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal, Applepay and Amazon Pay. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write us at hello@buziosskinco.com – we’re always looking to expand our offering. 

What should I do if my order is missing or something is wrong?

Please send an email to hello@buziosskinco.com with your order number and we will get back to you ASAP.

How do I check the status of my order?

To check the status of your order, simply click on the tracking number sent to your email. If you still have questions about your order, please send an email to hello@buziosskinco.com with your order number and preferably the order confirmation email and we will get back to you ASAP.

Can I modify or cancel my order?

Orders submitted on buziosskinco.com process and ship very quickly. We will do our best to modify an existing order if you email us at hello@buziosskinco.com, but we offer no guarantee that your order will be canceled or modified. so sorry for any inconvenience this may cause.

Does Buzios Skin Co. test on animals?:

Our products have NOT been tested on animals—we love our fuzzy friends too much.

Are your products vegan?

There are NO animal by-products in our products, AKA our products are VEGAN.

Are your products gluten free?

Yes!

What fragrances are in the products?

Our products are FRAGRANCE-FREE. The product has a natural tropical vanilla/dolce de leche smell duo to our organic oils blend and it smells amazing!

How does your money back guarantee work? 

We want your skin looking it's best, so if your skin doesn't love Buzios then we don't deserve your hard earned dollars. We understand everyone is different and what works amazingly for some may not be fit for others. If you fall into the latter category we'd love you to try the product for a minimum of 30 days consistently and if you still don't love it then you can send it back for a full product refund.  See our returns policy for further details.